Serial Number: 78593254

Reg Number: 3308451

Word Mark: TRANSERA

Goods and Services: IC 009. US 021 023 026 036 038. G & S: Computer software for use in the field of call center operations and outsourcing business processes, namely, for routing of telephone calls between callers and customer service agents, and for managing, tracking and reporting of telephone calls; computer software for use in managing business processes and telephone call centers, namely, software used to track service levels, generate reports and respond to service compliance issues by rerouting calls and communicating information between various customer service agents and call centers; computer software for remotely monitoring call centers; computer software for use in managing and monitoring telephone calls; computer software for sharing information between businesses and captive and remote call center agents in real time; computer database management software and communications software to enable better efficiency, communication and visibility between businesses and their call centers; computer software for integrating different applications so that they may work together; web site development software; computer software development tools; computer software for use in queuing callers across multiple sites and multiple call center technologies; computer software for customized and personalized call flows and voice treatment. FIRST USE: 20051130. FIRST USE IN COMMERCE: 20051130

IC 035. US 100 101 102. G & S: Management and operation of telephone call centers for others; consulting services in the field of telephone call centers; business administration and business process consultation services; business consultation services. FIRST USE: 20051130. FIRST USE IN COMMERCE: 20051130

IC 042. US 100 101. G & S: Providing temporary use of non-downloadable computer software for use in the field of call center operations and outsourcing business processes, namely, software for database management, for routing telephone calls between callers and call centers, and for tracking and reporting of telephone calls across various customer service agents and call centers; providing temporary use of non-downloadable computer software for use in managing business processes and telephone call centers, namely, software used to track service levels, generate reports and respond to service compliance issues; providing temporary use of non-downloadable computer software to remotely monitor call centers; providing temporary use of non-downloadable computer software for use in managing and monitoring telephone calls; providing temporary use of non-downloadable computer software for sharing information between businesses and their call centers remotely and in real time; providing temporary use of non-downloadable computer database management software and communications software to enable better efficiency, communication and visibility between businesses and their call center resources; providing temporary use of non-downloadable computer software for integrating different applications so that they may work together; hosting of web sites for others; providing temporary use of non-downloadable web site development software and computer software development tools; computer programming services for others; computer consultation services; consulting services in the field of computer software, computer networks, and web sites; creation, provision and maintenance of websites for others. FIRST USE: 20051130. FIRST USE IN COMMERCE: 20051130

Mark Drawing Code: (4) STANDARD CHARACTER MARK

Filing Date: 03/23/2005

Current Basis: 1A

Original Filing Basis: 1B

Owner: (REGISTRANT) Transera Communications, Inc. CORPORATION DELAWARE 20823 Stevens Creek Boulevard Suite 300 Cupertino CALIFORNIA 95014

Attorney of Record: Lori Stockton Kozak

Type of Mark: TRADEMARK. SERVICE MARK

Register: PRINCIPAL

Live/Dead Indicator: LIVE

SiteNo: 216849