IC 038. US 100 101 104. G & S: Internet telephony services; Telecommunication services, namely, routing and queuing telephone calls. FIRST USE: 20080206. FIRST USE IN COMMERCE: 20080206
IC 041. US 100 101 107. G & S: Educational services, namely, providing online courses for call center personnel for certifying for others; Developing educational materials for others in the field of call center operation and management, teleservice, and customer service; Online publication of instructional publications, namely, manuals, guides, booklets, newsletters and bulletins, and data sheets, all in the field of call center operation and management, customer service, and teleservice. FIRST USE: 20080206. FIRST USE IN COMMERCE: 20080206
IC 042. US 100 101. G & S: Providing a website featuring temporary use of non-downloadable software for hosting, managing, accepting, processing, answering, tracking, evaluating, profiling, routing, distributing, queuing, auditing, administering, responding, reporting, and evaluating responses to telephone calls, orders, and inquiries; Providing a website featuring temporary use of non-downloadable software for customer and database management in the field of call center services; Customer/client and technical support services for others, namely, providing technical information and troubleshooting problems related to call center technology and systems. FIRST USE: 20080206. FIRST USE IN COMMERCE: 20080206
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