Serial Number: 77602479

Reg Number: 3920269

Word Mark: SATISFACTION AS A SERVICE

Goods and Services: IC 042. US 100 101. G & S: Application service provider (ASP) featuring software for queuing, handling, logging, recording, monitoring, tracking, supervision, management, routing, disposition and distribution, of telephone calls, facsimile transmissions, e-mails, and web based messages to in-office or at-home workers, parties, callers or customers, for use in the fields of customer service, customer support, inside sales, collections, or direct response marketing; application service provider (ASP) featuring an application software development tool for use in customizing telecommunication service applications, namely, services for the queuing, handling, logging, recording, monitoring, tracking, supervision, management, routing, disposition and distribution of telephone calls, facsimile transmissions, e-mails, and web based message transmissions, for use in the fields of customer service, customer support, inside sales, collections, or direct response marketing. FIRST USE: 20090101. FIRST USE IN COMMERCE: 20090101

Mark Drawing Code: (4) STANDARD CHARACTER MARK

Filing Date: 10/28/2008

Current Basis: 1A

Original Filing Basis: 1B

Owner: (REGISTRANT) INCONTACT CORPORATION DELAWARE 7730 S. Union Park Ave, Suite 500 SALT LAKE CITY UTAH 84047

Attorney of Record: Margaret Niver McGann

Type of Mark: SERVICE MARK

Register: PRINCIPAL

Live/Dead Indicator: LIVE

SiteNo: 98242