Serial Number: 78064726

Word Mark: PEGASYSTEMS

Goods and Services: (ABANDONED) IC 009. US 021 023 026 036 038. G & S: Computer software for customer relationship management and contact management, namely software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; computer software for use by businesses to manage interactions with their customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means of electronic mail and in person; computer software for managing customer service requests; computer software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; computer software for automatically retrieving and analyzing information required to respond to customer inquiries; computer software for automatically generating communications in response to customer inquiries; computer software for resolving customer-related issues by reference to appropriate business rules; computer software for managing telephone call centers; computer software for document assembly; computer software for integrating customer data and contact information from a variety of different sources; computer software used for business workflow automation; computer software for generating reports for use by business managers and by computer system administrators; computer accounting software; computer software for obtaining credit rating information about customers and potential customers; computer software for use by members of the financial services industry to manage credit card customer service operations, credit card issuance and credit card collections; computer software for use by members of the financial services industry to manage check exceptions and money transfer exceptions; computer software for managing online mutual fund purchasing, redemption and transfers. computer software for maintaining financial databases and for generating financial reports; computer software for conducting electronic banking transactions by means of a site on a global computer network; computer software for use by members of the health care industry to manage health care referrals, to verify insurance coverage and to process insurance claims; user manuals packaged as a unit with the foregoing goods

(ABANDONED) IC 041. US 100 101 107. G & S: Educational services, namely, conducting classes and workshops in the field of computer software; conducting online interactive classes in the field of computer software by means of the Internet

(ABANDONED) IC 042. US 100 101. G & S: Consultation in the field of customer relationship management software; computer system configuration and analysis; computer systems integration services

Mark Drawing Code: (3) DESIGN PLUS WORDS, LETTERS, AND/OR NUMBERS

Design Search Code: 03.05.01 - Horses
03.05.24 - Stylized horses, donkeys, zebras
04.05.03 - Horses, winged (Pegasus); Pegasus (winged horse)
26.03.02 - Ovals, plain single line; Plain single line ovals
26.03.05 - Ovals made of broken or dotted lines

Filing Date: 05/21/2001

Current Basis: 1B

Original Filing Basis: 1B

Owner: (APPLICANT) Pegasystems Inc. CORPORATION MASSACHUSETTS 101 Main Street Cambridge MASSACHUSETTS 021421590

Attorney of Record: Timothy H. Hiebert

Type of Mark: TRADEMARK. SERVICE MARK

Register: PRINCIPAL

Live/Dead Indicator: DEAD

SiteNo: 273998