IC 042. US 100 101. G & S: Software as a service (SAAS) services in the field of voice search technology; providing temporary use of online non-downloadable software for speech recognition, speaker identification, and speech searching and indexing; software as a service (SAAS) services for voice searching in contact center applications; providing temporary use of online non-downloadable software for optical character recognition and other speech-to-text recognition applications; software as a service (SAAS) services for performing full text searches of emails, chat sessions, and surveys in contact center applications; software as a service (SAAS) services for collecting, indexing, and enabling searching of textual materials; software as a service (SAAS) services for collecting, indexing, enabling searching of, and providing analytics relating to emails, chat sessions, surveys, recorded conversations, and other textual materials; technical consulting services in the fields of voice and textual search technologies; providing technical support services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems in person and by telephone and email; software as a service (SAAS) services for contact center agent performance management; software as a service (SAAS) services for analyzing, tracking, and providing analytics relating to contact center agent performance. FIRST USE: 20120612. FIRST USE IN COMMERCE: 20120612