(CANCELLED) IC 037. US 100 103 106. G & S: Installation, upgrade and maintenance of call center hardware, contact management and customer interaction systems, computer telephony integration, interactive voice response systems, e-mail and interactive systems provided over a global computer network, for federal, state and local agencies. FIRST USE: 20000224. FIRST USE IN COMMERCE: 20000224
(CANCELLED) IC 041. US 100 101 107. G & S: Training services provided to federal, state and local agencies related to the development and maintenance of relationships with members of the public, namely, conducting seminars, classes and workshops in the field of advanced communication skills, grammar, pronunciation and vocabulary, active listening, building rapport, skillful use of questions, call flow management, and handling difficult callers. FIRST USE: 20000224. FIRST USE IN COMMERCE: 20000224
(CANCELLED) IC 042. US 100 101. G & S: Consultation services provided for federal, state and local agencies relating to information technology and information management, computers, networks, telephony systems, and software; and installation and maintenance of computer software systems, namely, ACD/PBX systems. FIRST USE: 20000224. FIRST USE IN COMMERCE: 20000224
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