IC 042. US 100 101. G & S: Design of computer software and hardware for others, specializing in interactive voice response systems, voice recognition systems, and computer call centers; installation of computer software for others; consulting services in the field of design, selection, implementation and use of computer hardware and software systems for others, specializing in interactive voice response systems, voice recognition systems, and computer call centers; strategic planning services, namely, analyzing and defining business requirements and determining implementation priorities for interactive voice response systems, voice recognition systems, and computer call centers; technical support services, namely, troubleshooting of computer hardware and software problems, integration of computer systems and networks, computer programming for others, computer project management services; testing of computer software and hardware for others, specializing in interactive voice response systems, voice recognition systems, and computer call centers, namely, conducting focus group studies, usability testing and user acceptance testing of computer software and hardware. FIRST USE: 19960618. FIRST USE IN COMMERCE: 19960618