Serial Number: 85962054

Word Mark: [24]7 ASSIST

Goods and Services: IC 009. US 021 023 026 036 038. G & S: Computer systems and software for automating customer service and sales tasks, and for integrating automated customer service and sales tasks with live agent assistance; computer systems and software for managing customer service and sales interactions delivered to consumers through computing and communications devices, including computers, tablets, phones and kiosks; computer systems and software for automating, managing and analyzing live agent interactions with customers over computer and phone networks; computer systems and software for the classification, navigation, search, retrieval, display and distribution of information in computer databases and over computer networks; computer systems and software for measuring and analyzing customer activity in automated interactions and agent-assisted interactions to predict and understand customer requests, preferences and interests; computer systems and software used to create and administer software for automating customer service and sales tasks. FIRST USE: 20120207. FIRST USE IN COMMERCE: 20120207

IC 035. US 100 101 102. G & S: Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing and computer technical support; back office services, namely, administrative accounting services, business administration consulting, documentation reproduction, documentation copying tasks, records management, documentation indexing for others, accounting, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects; operation of offshore businesses for others for the technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; customer contact services, namely services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service. FIRST USE: 20120207. FIRST USE IN COMMERCE: 20120207

IC 038. US 100 101 104. G & S: Telecommunications services, namely, voice and speech recognition for operation by others of a computer through means of voice commands. FIRST USE: 20120207. FIRST USE IN COMMERCE: 20120207

Mark Drawing Code: (4) STANDARD CHARACTER MARK

Filing Date: 06/17/2013

Current Basis: 1A

Original Filing Basis: 1A

Owner: (APPLICANT) 24/7 Customer, Inc. CORPORATION CALIFORNIA 910 East Hamilton Avenue, Suite 240 Campbell CALIFORNIA 95008

Attorney of Record: Michael A. Glenn

Type of Mark: TRADEMARK. SERVICE MARK

Register: PRINCIPAL

Live/Dead Indicator: LIVE

SiteNo: 221